Refund Policy
Effective Date: July 2, 2026
At Aremu Group, we believe in transparency and treating our customers fairly. This Refund Policy explains how refund requests are handled for payments made to Aremu-International Limited and, where applicable, its products, services, and portfolio companies.
1. Our Commitment
If you have made a payment for one of our products or services and your refund request is verified as valid, we will issue a refund in accordance with this policy. We aim to make the refund process straightforward, transparent, and fair.
2. Eligibility for Refunds
A refund may be approved where:
- The payment was made to Aremu-International Limited or one of our authorized products or services.
- The transaction can be successfully verified.
- The refund request relates to the original purchaser.
- The request complies with any applicable service-specific terms.
We may request additional information to verify ownership of a transaction before processing a refund.
3. Processing Time
Once a refund request has been approved and verified, we will begin processing the refund as soon as reasonably possible. Refunds are typically completed within 7 business days.
In some cases, processing may take longer due to high volumes of refund requests, payment provider processing times, banking delays, or additional verification requirements. If a delay occurs, we will make reasonable efforts to keep you informed.
4. Refund Method
Approved refunds will generally be issued using the same payment method used for the original transaction, unless an alternative method is required or agreed upon. The time it takes for refunded funds to appear in your account may depend on your bank or payment provider.
5. Non-Refundable Situations
A refund request may be declined if the transaction cannot be verified, the request is fraudulent or unauthorized, false or misleading information has been provided, or the payment was not made to Aremu-International Limited or an authorized product or service. Where a refund cannot be approved, we will provide an explanation where appropriate.
6. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes to our business or legal requirements. The latest version will always be available on our website.
7. Contact Us
Aremu-International Limited (Trading as Aremu Group)